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Privacy, booking and cancellation policy


Please read our policy carefully. By booking you are agreeing to the terms of our booking and cancellation policy.


Cancellation Policy

A minimum of 24 hours cancellation is required, otherwise the full payment amount will be applied. Credit card details are required at time of booking to secure your appointment.

Our therapists reserve the right to cancel treatment with any client who displays rude, abusive or aggressive behaviour.

Our therapists also reserve the right to cancel treatments if it is deemed unsafe for the client or if the client does not disclose full health background.


Gift Voucher policy

  • Gift vouchers can be purchased for any service (not valid on special offers) and must be redeemed by the voucher expiry date, no exceptions. Pure Wellbeing Massage do not take responsibility for voucher redemption past expiry date.

  • Customers should book early to avoid disappointment. Bookings must be made at least 2 weeks prior to expiry to ensure appointment availability. No guarantee of appointments is given for bookings made within 2 weeks of expiry.

  • Gift voucher numbers must be quoted at time of booking to redeem gift voucher otherwise full treatment price will be charged.

  • Nelson Bay home visit vouchers are valid for a 20km radius from Town Centre

  • Gift voucher bookings are valid by phone only, by calling 0406 039 877. Online bookings are not valid with gift vouchers. Please also note that our 24 hour cancellation policy applies to gift voucher bookings. Cancellation/ re-schedule within 24 hours of an appointment will incur a $25 fee. Gift Vouchers are non-refundable, non-transferrable and not redeemable for cash.


Privacy Policy

From time to time we may contact you with special offers from pure wellbeing. We will never share your data with 3rd parties for commercial use. Your privacy is important to us and is protected under the Health Records and Information Privacy Act 2002 (HRIP Act).


Site disclaimer

The content and information on this site is not intended as health or medical advice. Please consult a physician before trying remedial massage that is injury or rehabilitation related.


ABN: 68258236975

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